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Taking A Break

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Self-exclusion can be an effective way to manage gambling issues What is Take a Break? At Sportsbet we are committed to making Sports Betting a fun and entertaining experience while protecting those with potential gambling problems. Take a Break is an initiative that empowers customers to better regulate their gambling activity by excluding themselves for a period of time in line with their needs. What are the available Take a Break options? Available break options are: Short Break (1-30 days) Long Break (6 months, 1 year, 3 years or 5 years) Permanent self-exclusion If you feel the problem is serious enough, you can request a permanent self-exclusion.  Sportsbet will close your account permanently and you will not be able to reopen it. Self-exclusion will apply to all Sportsbet sites, including web, mobile and tablet apps and phone betting.  We will also endeavour to detect any new accounts you may open and close them too. If you opt for self...

How do I Withdraw funds?

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We recommend you Withdraw your Winnings via Bank Transfer, however you can also Withdraw to: Credit Card (you can't Withdraw to a Debit Card, you need to withdraw to the Bank Account linked to the Debit Card) PayPal Sportsbet cash card Skrill/Moneybookers Why can't I withdraw? Your identity must be verified before you can Withdraw, it's easy to do online How long will it take? If you request your Withdrawal before 2:00pm (AEST) Monday to Friday : You will see your funds in your account the next morning If you request your Withdrawal after 2:00pm (AEST) or on the Weekend : It will be processed by the bank on the next business day, and you will see it in your account the following business day.

I have a missing deposit

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How long will it take for me to receive my money?   Bank Transfers and BPay deposits may take up to 48 hours , so your deposit may still be processing. It's been awhile & I still haven't received my money If your money hasn't appeared into your account after the above time frames, please get in touch with us via payments@sportsbet.com.au with the following details: Date of Deposit Deposit Amount Reference used Bank account transfer was made to Screenshot of your receipt  Our payments team will usually respond within 2 business days.

How do I verify My Account online?

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Why do I need to Verify my Identity? To give you full access to your Sportsbet Account, we need to confirm you are who you say you are, by verifying your identity. This process is easy to complete online, and only needs to be done once. How do I know if my Account is Verified? Log into your App and navigate to the My Account section. If you are required to verify your account then there will be a Verify Now link. If this link is present but you cannot click through to the verification process then it is likely you have not made your first deposit. If this is the case make your first deposit (link to article), once the deposit has been made successfully check the My Account section for the Verify Now link. The link may still be present, giving you access to online verification, or it may be gone, meaning that we were able to verify you based on your profile information. If the link is not present from the beginning of this process it will mean that you are already ve...

Signs of a problem

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If you have questions or concerns about your gambling, support organisations such as Gambling Help Online have experienced staff that can provide information and advice, refer you to other sources of help and also tell you what may be available locally. This can include referral to sources of help about money and debt advice, along with identifying other suitable forms of personal help such as counselling and crisis support. Gambling Help Online can assist in finding free face-to-face counselling for those affected by a gambling problem either directly via its network of treatment providers across Australia. Problem gamblers may benefit from help directed specifically at getting their gambling back under control, as well as help directed at managing the consequences of problem gambling such as debt, stress and relationship breakdown. Ask someone for help It takes greater strength to admit you need help than to pretend you don’t. You may be able t...

Problem Gambling

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Gambling and You Self Assessment  Whilst there are many aspects of problem gambling, it can be characterised by the gambler having trouble limiting money and/or time spent gambling which effects them or others negatively. These behaviours can be seen as a compulsion which can seriously impact the gambler as well as those closest to them. On top of the potential financial impact it can also cause stress, depression and anxiety. If gambling is affecting you or someone you know in this manner, it is considered a gambling problem. Follow the Quick Link below to access a valuable self-assessment tool on the Gambling Help Online website.

Deposit Limits

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Sportsbet allows you to set a personal deposit limit. In order to maintain the highest possible standard of responsible gaming, the deposit limit is controlled exclusively by the customer. Deposit limits can be set for a 24 hour, weekly or 28 day period. The 24 hour limit means that exactly 24 hours must elapse from when you hit the deposit limit until you can deposit again. A weekly deposit limit refers to the amount you can deposit in any consecutive seven day period. You can edit your deposit limit in the 'My Account' section of the site under the 'Responsible Gambling' option. Once a 24hr or weekly deposit limit is set, it cannot be removed or increased for seven days. In the case of the 28 day option, 28 days must lapse before the deposit limit can be removed or increased. If you reduce a deposit limit the change will take effect immediately.